Providers of Gifting, Loyalty, Rewards and Digital Payment Solutions

WAIVPAY is trusted by Australia's leading shopping centres, brands and retailers

Mirvac Logo
Lend Lease Logo
GPT Logo
Vicinity Logo
Dexus Logo
CharterHall Logo

City Of MelbournePartners with WAIVPAY

Australia’s largest cashback program drives Melbourne’s recovery

WAIVPAY successfully delivers the city’s $40 million dining initiative to bring shoppers back to Melbourne’s hospitality sector. Highly succcessful, shoppers received over $8 million in cashback incentives when they dined in the city’s restaurants, cafes and bars.

Total Rebates
Total Cashback
Average Cashback

WAIVPAY to deliver “Midweek Melbourne Money”

After the huge success of the first two programs, City of Melbourne and WAIVPAY are again partnering to deliver the third “Midweek Melbourne Money” to drive people back into the city. Shoppers receive a 25% cashback on their dining expense when eating in the City of Melbourne.

It’s been an absolute pleasure working with the WAIVPAY team to deliver the Melbourne Money and now Midweek Melbourne Money programs. WAIVPAY is a highly professional organisation that continues to work collaboratively with the City of Melbourne to deliver this most important economic recovery program.

Andrew Wear
Andrew Wear, Director
Economic Development and International, City of Melbourne

Contact us

Trusted Partner

WAIVPAY delivered to City of Melbourne a multi-million cashback program on time and on budget. Our turnkey system empowered the city to deliver great benefits to its dining commmunity quickly, economically and reliably, and created great value for participating restaurants.

Shopper Engagement

Exceeding all projections, the city’s cashback program delivered cash rebates to diners quickly, easily and hassle-free. Diners loved the magic of taking a photo of a receipt and receiving cash back almost instantenously, and WAIVPAY customer service was always there to help.

Technology Leadership

Scability, security and reliabillty built throughout the system, WAIVPAY’s technology cost-effectively delivered the city’s innovative cashback program. Our automated cashbacks scanned diners’ receipts, instantly confirmed validity, and then forwarded payment. Fraud detection was automated and rigorous.

A Tale of Two PandemicsThe year 2020 was the best of times…if you’re a fraudster

For the rest of us, it was the worst of times. The tale of two pandemics is one of fraudsters rejoicing at the rapid shift to digital banking and commerce, and of consumers getting swindled by purchase, implementation, schemes and account takeovers. With opportunity comes risk, however WAIVPAY have the experience and solutions to help you on the journey.

Gifting | LoyaltyGift Cards

Your brand is powerful. Gift cards are the best way to incentivise and reward by providing your own personalised branded card. Beautifully designed with your chosen artwork, WAIVPAY’s eftpos cards increase brand awareness, cements loyalty and increases sales. Each card can store value from $5 to $4,999.

We offer both digital and physical gift cards for your shopping centre and brand. Pair with WAIVPAY Qube for deep insights into behaviours and traffic analytics.

WAIVPAY is Australia’s largest supplier of gift card programs to independent shopping centres.

Total Cards Issued
Total Card Value
Effective Spend

Incentives | Recognition | RewardsDigital-card MicroGifts instantly reward your customers and employees

Take engagement to the next level where behaviours can be instantly recognised, success celebrated frequently or loyalty rewarded immediately. WAIVPAY’s MicroGifts is the new platform for rewards, recognition and incentives. Instant delivery of a digital-wallet MasterCard, that is beautifully customised to your business and brand.

Pair with WAIVPAY Qube for complete end-to-end insight of customer loyalty, reporting and analytics.

PlatformGifting Solutions

WAIVPAY provides both digital and physical platforms to deliver gift cards dependent on the requirements of our customers. Our suite of products provide the following options:

  • Print on demand kiosk for physical eftpos cards
  • Digital kiosk and digital cards
  • Concierge Service for customer service desks
  • Webstores managing online orders
  • Self service digital retailer brand platform.

Engagement | LoyaltyCashbacks

The ability to connect with your customers is imperative. Cashback and rewards programs provide a platform where this engagement can start, by offering customers a cashback or “gift with purchase”. Avoid discounting your products, and gain valuable insights into your customers’ behaviour.

We offer a flexible approach, allowing you to choose between a fully managed service, or you can manage the process yourself. The technology that supports our products is built in-house, giving you the ability to make those personalised choices.

Your method of effectively generating loyalty and shopper tracking has now begun.

WAIVPAY QubeComing Soon

Actionable reporting to increase engagement and shopper traffic

Gain deep understanding of the effectiveness of your campaigns and customer engagement with WAIVPAY Qube. Discover, interrupt and communicate meaningful patterns of shoppers’ and customers’ behaviours. WAIVPAY Qube delivers effective reporting, decision making and invaluable forecasting to get the most value of your shopping centre assets and customers’ wallets.

ReportingFast, real-time, accurate reporting of your gift-card and cashback campaigns.

AnalyticsAnalyse shopper behaviour to deeply understand engagement and campaign effectiveness.

ForecastingCreate predictions for scenarios that add value to your brand and shopping centre assets.

Decision MakingCreate strategic initiatives with actionable, competitive, executive information.


WAIVPAY’s Full-Service Support

Our end-to-end support eliminates hassle and complexity in gifting and loyalty for better engagement and greater traffic from your customers and shoppers.

Cardholder & Merchant

Access our Australia-based staff, trained to handle all cardholder and merchant requirements.

Funds Held in Trust

Funds are securely held in a separate trust account, with our banking partners, to protect clients and consumers.

Remote Access

All our platforms have remote diagnosis meaning in the unlikely event there’s a problem we know before you do.

Reward and Incentivize

Staff, Partners and Customers: Appreciate and recognise those who build your success.

Balance Enquiry Options

Mobile , web-based, and IVR options to access your balance and transaction history.

Detailed Reporting

Real-time reporting to always know where and when gift cards are spent.

Get Started

Take the initiative to reward.

WAIVPAY’s digital, physical and cashback payments technology for instant rewarding, recognition and incentives.